PRIVACY

If you do not want us to collect, use or disclose information about you and your use of this website or it’s affiliates as described in this Privacy Policy, then you should not use this website or it’s affiliates. By using this website, you must agree to the Terms of Use, which is the contract between us and users of the website.  By accepting the these Terms of Use, you confirm that you have read and understand this Privacy Policy and you acknowledge that we will store, use and otherwise process your information in the United States where we are located.

Our Services (such as questions, quizzes or calculators) do not retain your personal information. Even if you do not register with or provide any personal information to Knotry, we collect information about your use of the Knotry Sites and Apps and the Services. You may get email newsletters if you submit your email. You can opt out of these by using the unsubscribe button in your email.

There is no need to register to use our service. Even for comments, while there is an option to register with name and email address, we highly recommend that you use just a pseudonym option and post anonymously only so as to minimize the chance of making your data public.  We do not associate information that you submit to the Symptom Checker with registration information that you have previously provided.

Knotry does not allow any third parties to gather any data about you to publish advertisements nor does it use your data to present advertisements to you on this or any other site or platform. In Comments, if you turn on the email notification for posts you have created or participated in, you'll receive an email when there has been any activity on those posts. If you later decide you no longer want to receive email updates, you can turn it off by navigating to the Email Alerts section in your Message Board settings.

Knotry may conduct online research surveys through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may require you to provide your general (and not focal) geographic location, age range, and may be used by Knotry for research and measurement purposes, including to measure the effectiveness of content, or any new programs.  We will not knowingly invite individuals who are under the age of 13 to participate in market research surveys. The Knotry website/ application is not meant for anyone under the age of 18.

Users can post reviews, share information and support one another or where users can post questions for experts to answer. Any information (including personal information) you share in any review, online message board, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. 

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

• These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

If you create a customer account on this website, we collect personal information to improve our customer service.

This information may include your:

• Email address

• Name

• Phone Number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a Customer Account

• Your Customer Account password has been reset or updated

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device

• Your IP address

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

HOW YOUR INFORMATION IS USED:

to provide, improve and create new services,

to respond to your inquiries and to send you administrative communications about the Knotry Sites and Services,

to obtain your feedback about the Knotry Sites and Services,

to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from Knotry,

to statistically analyze trends and user behavior and activity including how frequently areas of the Knotry Sites are visited, how the services are being used and how many emails are received and opened,

to provide you and people with similar demographic characteristics and interests with more relevant content 

to offer lead generation services,

to detect and defend against fraud and other threats to the Services and our users, 

to identify issues with the Services,

to conduct research and measurement activities, including those described above, and

to administer your account.

In addition, Knotry may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

Knotry may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that Knotry collects about you may be combined by Knotry with other information available to Knotry through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the Knotry Sites, to our current or prospective advertisers and other business partners.

We may share your information with third party entities such as analytic companies to better help administer our site. We may also share your information with our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates. In the event of a  change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, Knotry reserves the right to transfer your personal information to the new party in control or the party acquiring assets. In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses “Changes to This Privacy Policy.”

Knotry may work with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the Knotry, including those that provide services relating to technology, data analysis, research, email management and deployment, survey administration, and marketing and/or content. Knotry contractors sometimes have limited access to your information in the course of providing products or services to Knotry. We require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for Knotry.

Certain content, and services offered to you through the WebMD Sites are served on, or contain links to, websites hosted and operated by a company other than Knotry ("Third Party Websites"). Knotry does not share your personal information with these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Policy. Knotry does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party Website to understand how that Third Party Website collects and uses your information. Knotry makes an effort to make it obvious to you when you leave a WebMD Site and enter a Third Party Website, by requiring you to click on a link. 

We may also include social widgets on the Knotry Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.

We take reasonable security measures to protect the security of your personal information. Despite Knotry’s efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

If you do not want your personal information used by Knotry as provided in this Privacy Policy, you should not use the Knotry Sites, Apps and Services.  You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also update any personal information you have submitted by contacting us through the Contact Us link provided at the bottom of every page of the Knotry Sites.

If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us through the Contact Us link provided at the bottom of every page of the Knotry Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Knotry Sites from our servers.

When you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from Knotry or our advertisers or sponsors.

You can unsubscribe from an email newsletter by:

Following the directions included at the bottom of the newsletter and using the “Unsubscribe” link found in the emails.

Logging in to the Knotry Sites and unchecking the newsletters you no longer wish to receive under the “My Profile” section.

All promotional emails that Knotry sends will contain an opportunity to unsubscribe from getting additional emails of that type in the future from Knotry unless you re-subscribe.

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or “Settings” or “Preferences” section of your browser’s toolbar.  

Knotry is only intended for consumers over 18 years of age. The consumer assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The consumer also assumes full responsibility for the interpretation and use of any information or suggestions by the information presented.

Knotry and our technical infrastructure are located in the United States.  The personal information that you provide to us is stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that in order to provide the Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy. We may transfer your information outside the United States to service providers with operations in other countries. By using the Services, you consent to such collection, storage and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as considered adequate in your own country. We will take reasonable steps to protect your personal information. Note that your personal information may be available to the United States government or its agencies under legal process made in the United States.

FOR THE EUROPEAN ECONOMIC AREA (“EEA”): When you use the Services, we collect, store, use and otherwise process your personal information as described in this Privacy Policy. We rely on a number of legal bases to process your information, including where: (i) necessary for our legitimate interests in providing and improving the Services including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping the Services, Sites and Apps safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the Knotry Terms of Use; (v) you have consented to the processing, which you can revoke at any time (however a revocation does not affect the lawfulness of processing of your personal data that occurred prior to the date of revocation); (vi) you have expressly made the information public, e.g., in a Knotry comment board or other public forums; (vii) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (viii) necessary to protect your vital interests, or those of others.

If you are a Knotry user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us via the ‘contact us ‘ link.

You can opt-out through the unsubscribe link in the email communications we send to you, by changing your subscription preferences in your account settings or as otherwise specified in this Privacy Policy.

We will retain your personal information for as long as necessary to provide the Services to you and fulfill the purposes described in this Privacy Policy. This is also the case for third parties within whom we share your information to perform services on our behalf.  When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it.  If you have registered with Knotry and you no longer want us to use your registration information to provide the Services to you, you may close your account.

CHANGES TO THIS PRIVACY POLICY: We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the Knotry Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes.  We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the Knotry Sites. Please exit the Knotry Sites immediately if you do not agree to the terms of this Privacy Policy.

Google Analytics:

The Services has integrated the component Google Analytics on this website.

Google Analytics is a web analytics service. Web analysis is the gathering, collection and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google might transfer the personal information collected via this technical procedure to third parties.

On behalf of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity and to provide further services related to website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google.

In addition, this website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics. 

In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Further information and Google‘s applicable privacy regulations can be found at https://policies.google.com/privacy?hl=en and https://marketingplatform.google.com/about/ The following link provides a further explanation of Google Analytics https://marketingplatform.google.com/about/.

Our website may also use Google Analytics performance reports relating to demographics and interests and reports on Google Display Network impressions. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network by visiting the ad settings at this link: https://adssettings.google.com.

CHANGES TO THIS PRIVACY POLICY: We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the Knotry Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes.  We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the Knotry Sites. Please exit the Knotry Sites immediately if you do not agree to the terms of this Privacy Policy.